These Terms of Service (the "Terms") form a binding agreement between you and Value Appeal Solutions Inc., a corporation doing business as Value Appeal Pro ("Value Appeal Pro," "we," "us," or "our"). They govern your access to and use of valueappealpro.com, our consulting platform, and every property tax appeal service we deliver through them (together, the "Services").
By creating an account, submitting a property for review, selecting a plan, or otherwise using the Services, you confirm that you have read these Terms and agree to be bound by them. If you do not agree, please do not use the Services.
1. Company Information
The Services are owned and operated by:
Value Appeal Solutions Inc.
Doing business as Value Appeal Pro
711 6th Ave N, Seattle, WA 98109, United States
Telephone: (888) 338-4894
Email: support@valueappealpro.com
2. Nature of Our Services
Value Appeal Pro is a consulting platform specializing in property tax appeals and valuation strategy. We provide strategic guidance and appeal support to homeowners, real estate investors, and real estate professionals across residential, commercial, and multi-family property classifications.
Our engagement generally moves through the following work:
- Initial property data collection and intake of the assessment details you provide.
- Technology driven valuation analysis, in which we review your assessed value against market comparables and assessment history.
- An appeal eligibility assessment and an executive valuation consultation covering what we found.
- Development of an appeal strategy and preparation of the supporting documentation.
- End to end appeal management, including filing and correspondence with the relevant tax authority on your behalf.
- Verification of any new, lower assessment and documentation of the tax savings achieved.
We are a consulting and advisory business. We are not a law firm, a licensed appraisal firm, a tax preparer, or an agency of any assessor or taxing authority, and nothing in the Services creates any such relationship.
3. Eligibility and Your Account
You must be at least 18 years old and able to form a binding contract to use the Services. You must also either own the property you submit or hold documented authority to act on the owner's behalf in connection with its assessment.
You are responsible for the credentials associated with your account and for all activity that occurs under it. Please notify us promptly at the contact details in Section 15 if you believe your account has been used without your authorization.
4. Your Information and Your Cooperation
The quality of an appeal depends on the accuracy of what we are given. You agree to provide complete and truthful property, ownership, and assessment information, and to update it if it changes while an appeal is open.
You also agree to respond within a reasonable time to requests for signatures, authorizations, or documents that a taxing authority requires. Deadlines in property tax appeals are set by statute and by the jurisdiction, not by us. If required material does not reach us in time to meet a filing deadline, the appeal may be delayed to a later assessment cycle or may not be able to proceed at all.
5. Plans, Fees, Billing, Renewal, and Cancellation
Plans
We offer the plans described on our pricing page. As of the date of publication these are:
- Basic, Property Assessment Review: no upfront cost, one time. Covers initial property data collection, technology driven valuation analysis, an appeal eligibility assessment, and an expert consultation.
- Advanced, Full Appeal and Consulting: $160 per month. Covers appeal strategy, preparation of legal documentation, a dedicated consultant, and email and phone support.
- Premium, Tax Savings and Billing: $225 per month. Covers verification of the new, lower assessment, documentation of the tax savings achieved, and final contingency fee billing.
Contingency fee
In addition to any plan fee, our compensation for a successful appeal is typically calculated as a percentage of the tax savings obtained. The applicable percentage is disclosed to you before the engagement begins. If the assessed value of your property is not lowered, no professional contingency fee is charged for that appeal.
Billing and renewal
Paid plans are billed in advance on a recurring monthly basis to the payment method on file and renew automatically for successive monthly terms until cancelled. Prices are stated in United States dollars and do not include any taxes that may apply. We may change plan pricing on a going forward basis, and we will give notice before a change takes effect for you.
Cancellation and refunds
You may cancel a recurring plan at any time from your account or by contacting us at the details in Section 15. Cancellation stops future renewals. It takes effect at the end of the billing period in which you cancel, and you keep access through that period. Amounts already billed for a completed or in progress billing period are not refundable except where required by law or where we state otherwise in writing.
Cancelling a plan does not by itself withdraw an appeal that has already been filed with a taxing authority, and it does not waive a contingency fee that has already been earned on a successful reduction. Tell us if you want a pending appeal withdrawn and we will act on that request where the jurisdiction still permits it.
6. Acceptable Use
You agree not to:
- Submit false, forged, or misleading property, ownership, or identity information, or submit a property you have no right to submit.
- Use the Services for any unlawful purpose, or to interfere with any assessment or appeal proceeding.
- Copy, scrape, resell, or redistribute our valuation output, reports, or platform content outside your own use of the Services.
- Attempt to gain unauthorized access to the platform, disrupt it, probe it for vulnerabilities, or introduce malicious code.
- Reverse engineer or attempt to derive our analytical models or methodology.
We may suspend or terminate access where we reasonably believe this section has been breached.
7. Intellectual Property and License to Use the Platform
The platform, our valuation methodology and models, reports, templates, text, graphics, and the Value Appeal Pro name and logo are owned by Value Appeal Solutions Inc. or its licensors and are protected by intellectual property law.
Subject to these Terms and to payment of any applicable fees, we grant you a limited, personal, non exclusive, non transferable, revocable license to access and use the platform and to use the deliverables we produce for you in connection with the assessment of your own property. No other rights are granted.
You retain ownership of the property records and documents you supply to us, and you grant us the license we need to use that material to deliver the Services, including sharing it with a taxing authority in connection with your appeal.
8. No Legal, Tax, Appraisal, or Investment Advice
The Services provide consulting analysis and appeal support. They are not legal advice, tax advice, accounting advice, investment advice, or a certified appraisal, and they are not a substitute for the judgment of a licensed attorney, certified public accountant, licensed appraiser, or financial adviser. You should consult an appropriately licensed professional before relying on any part of the Services for a decision beyond your assessment appeal.
Property tax law, appeal procedure, filing windows, and evidentiary standards vary by state, county, and municipality, and they change. Our valuation analysis is an estimate produced from available data, not a determination of value or of tax liability. The assessed value, the outcome of any appeal, and your resulting tax bill are determined by the taxing authority and any reviewing board or court, not by us.
We do not guarantee that an appeal will be accepted, that an assessed value will be reduced, that any particular amount of savings will be achieved, or that a reduction achieved in one cycle will carry into a later one. Past results described anywhere in our materials are illustrative and do not predict the outcome of your matter.
9. SMS Messaging – Account Notifications
Program description
Value Appeal Solutions Inc. sends recurring automated account notification text messages about your account and your service to the mobile number you provide. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply.
Program terms
- Opting in. You agree to receive account notification text messages when you provide your mobile number and affirmatively opt in through our website form or another enrollment method we make available.
- Opting out and help. You can cancel the SMS service at any time by texting STOP to [INSERT SHORT CODE]. After you send the message STOP to us, we will send you a reply message to confirm that you have been unsubscribed, and after this you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time and we will resume sending SMS messages to you. If at any time you need more information about the program, reply HELP to [INSERT SHORT CODE], or contact us at (888) 338-4894 or support@valueappealpro.com.
- Carriers. Carriers are not liable for delayed or undelivered messages. Participating carriers include AT&T, T-Mobile, Metro PCS, Verizon Wireless, US Cellular, Google Voice, Cellular One, Cellcom, Cellular South, Interop, and Clearsky.
- Cost. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, contact your wireless provider.
- Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
10. Third Party Services, Public Records, and Data Sources
The Services draw on assessor records, recorded property data, market comparables, and other third party and public sources, and rely on third party providers for functions such as payment processing, hosting, and communications.
Public and third party data can be incomplete, out of date, or inconsistent between sources. We take reasonable care in selecting and reviewing our sources, but we do not control them and do not warrant their accuracy or availability. Your use of any third party service is governed by that party's own terms and privacy policy.
11. Disclaimer of Warranties
Except where the law does not allow it, the Services, the platform, and all reports and analysis are provided on an "as is" and "as available" basis without warranty of any kind, whether express, implied, or statutory. We specifically disclaim the implied warranties of merchantability, fitness for a particular purpose, title, and non infringement.
We do not warrant that the Services will be uninterrupted, timely, secure, or error free, that defects will be corrected, or that any result, saving, or reduction will be obtained.
12. Limitation of Liability
To the fullest extent permitted by law, Value Appeal Solutions Inc., its officers, directors, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost savings, lost tax reductions, loss of data, or loss of goodwill, arising out of or relating to the Services, whether based in contract, tort, statute, or any other theory, and whether or not we were advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to the Services will not exceed the total amount you actually paid to Value Appeal Solutions Inc. in the twelve months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you. In that case our liability is limited to the greatest extent permitted by law.
13. Governing Law and Disputes
These Terms and any dispute arising out of them or the Services are governed by the laws of the State of Washington, without regard to its conflict of law rules. The state and federal courts located in King County, Washington will have exclusive jurisdiction, and you and we consent to venue there. Nothing here limits any right you may have to bring a claim in a small claims court of competent jurisdiction.
14. Changes to These Terms
We may update these Terms from time to time. The current version is always posted on our website. Where a change is material we will take reasonable steps to notify account holders, and continued use of the Services after a change takes effect means you accept the updated Terms.
If any provision of these Terms is held unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it.
15. Contact Information
Questions about these Terms, about your account, or about an open appeal can be directed to us at:
Value Appeal Solutions Inc.
Doing business as Value Appeal Pro
711 6th Ave N, Seattle, WA 98109, United States
Telephone: (888) 338-4894
Email: support@valueappealpro.com
Website: valueappealpro.com
