Value Appeal Solutions Inc., a corporation doing business as Value Appeal Pro ("Value Appeal Pro," "we," "us," or "our"), respects the privacy of the homeowners, investors, and real estate professionals who use our property tax appeal and valuation consulting services. This Privacy Policy explains what information we collect through valueappealpro.com and through the delivery of our services, why we collect it, who we share it with, and the choices you have.
This policy applies to our website, our consulting platform, our SMS program, and our communications with you. It does not apply to any third party website or service that we link to.
1. Who We Are
Value Appeal Solutions Inc.
Doing business as Value Appeal Pro
711 6th Ave N, Seattle, WA 98109, United States
Telephone: (888) 338-4894
Email: support@valueappealpro.com
2. Information We Collect
Information you give us
- Contact and identity details such as your name, email address, postal address, and mobile phone number, submitted through consultation requests, demo requests, contact forms, and account signup.
- Property information such as the property address, parcel or assessment identifier, assessed value, assessment history, ownership details, and the classification of the property as residential, commercial, or multi-family.
- Documents you upload or send to us in support of an appeal, including assessment notices, tax bills, ownership records, and authorizations.
- Account and plan details, including the plan you select and records of the consultations and appeals associated with your account.
- Correspondence, including the content of emails, calls, and messages you exchange with our consultants.
Information we collect automatically
- Device and usage data such as IP address, browser type, operating system, pages viewed, referring page, and the dates and times of your visits.
- Cookies and similar technologies used to keep you signed in, remember preferences, and measure how the site is used. See Section 7.
Information from other sources
- Publicly available assessor and recorder records, market comparables, and other property data we obtain to perform valuation analysis.
- Confirmations, correspondence, and determinations we receive from a taxing authority in connection with an appeal filed on your behalf.
Payment information
Payments are processed by a third party payment processor. Card and bank details are submitted directly to that processor and are not stored on our systems. We retain the transaction record, including amount, date, plan, and the last digits and card type reported back to us.
3. How We Use Information
We use the information described above to:
- Perform the valuation analysis and eligibility assessment you request.
- Develop appeal strategy, prepare documentation, and file and manage an appeal on your behalf.
- Correspond with assessors, boards of review, and other taxing authorities in connection with your appeal.
- Create and administer your account, process payments, calculate any contingency fee, and manage renewals and cancellations.
- Send account notification messages by SMS and email, including status updates, deadline reminders, appointment confirmations, and billing notices.
- Respond to your questions and provide consultant support by phone and email.
- Maintain, secure, troubleshoot, and improve the platform, and analyze how it is used in aggregate.
- Detect and prevent fraud, misuse, and unauthorized access.
- Comply with legal, tax, accounting, and recordkeeping obligations, and establish or defend legal claims.
4. SMS Program and Mobile Information
If you provide your mobile number and opt in, Value Appeal Solutions Inc. sends recurring automated account notification text messages about your account and your service to the mobile number you provide. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply.
We collect and use the mobile number you provide, your opt in record and the date and time of that consent, your message and delivery history, and any keyword replies you send us, solely to operate this account notification program and to keep the records the program requires.
How mobile information is handled:
- No sharing for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Service providers only. We share your mobile number with the messaging providers and wireless carriers that are needed to transmit the messages to you. They may use it only to deliver those messages on our behalf and may not use it for their own purposes.
- Opting out and help. You can cancel the SMS service at any time by texting STOP to [INSERT SHORT CODE]. After you send the message STOP to us, we will send you a reply message to confirm that you have been unsubscribed, and after this you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time and we will resume sending SMS messages to you. If at any time you need more information about the program, reply HELP to [INSERT SHORT CODE], or contact us at (888) 338-4894 or support@valueappealpro.com.
- Carriers. Carriers are not liable for delayed or undelivered messages. Participating carriers include AT&T, T-Mobile, Metro PCS, Verizon Wireless, US Cellular, Google Voice, Cellular One, Cellcom, Cellular South, Interop, and Clearsky.
Opting out of SMS does not remove you from email or postal communications, and it does not close your account or withdraw an appeal. We keep a record of an opt out so that we can honor it.
5. How We Share Information
We do not sell your personal information. We share it only in the circumstances below.
- Taxing authorities. Property, ownership, assessment, and authorization information is submitted to assessors, boards of review, and other tax authorities as required to file and prosecute your appeal. This is the core purpose of the engagement.
- Service providers. Hosting, data storage, analytics, payment processing, messaging, and customer support vendors that process information on our behalf under contract, and only as needed to provide their service to us.
- Professional advisers. Attorneys, accountants, and auditors bound by duties of confidentiality, where their involvement is needed.
- Legal and safety. Where disclosure is required by law, subpoena, or court order, or where we reasonably believe it is necessary to protect our rights, enforce our Terms of Service, investigate fraud, or protect the safety of any person.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to this policy continuing to apply to the information transferred.
- With your direction. To anyone else you ask us to share with, such as a co-owner, a property manager, or an attorney you have engaged.
6. Public Records and Third Party Data
Assessment rolls, recorded deeds, parcel records, and appeal filings are public records in most jurisdictions. Information contained in those records, and the fact that an appeal has been filed, may be publicly accessible through the relevant authority regardless of anything in this policy. We do not control the publication practices of any taxing authority or public records office.
7. Cookies and Analytics
We use strictly necessary cookies to operate the site and keep you signed in, and analytics cookies to understand how visitors find and use our pages so that we can improve them. Most browsers let you refuse or delete cookies through their settings. Blocking strictly necessary cookies may prevent parts of the platform from working.
We do not respond to browser Do Not Track signals, because no common standard for them has been adopted.
8. Data Retention
We keep personal information for as long as your account is active and afterwards for as long as we need it to complete the purposes described in this policy. Appeal files, valuation analysis, authorizations, and billing records are retained for the period required by applicable tax, contract, and limitation periods, which is typically several assessment cycles. SMS consent and opt out records are retained for as long as the program operates and for the period required to evidence consent. When information is no longer needed we delete it or render it anonymous.
9. Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption of data in transit, access controls that limit access to staff who need it, and vendor due diligence. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please contact us at once if you believe your account or your information has been compromised.
10. Your Choices and Rights
- Access and correction. You may ask for a copy of the personal information we hold about you and ask us to correct anything inaccurate.
- Deletion. You may ask us to delete your information, subject to records we are required to keep for legal, tax, or appeal purposes.
- Marketing email. Every marketing email includes an unsubscribe link. Transactional and account messages continue while your account is open.
- SMS. Opt out at any time as described in Section 4.
- Account closure. You may ask us to close your account. Tell us separately if you also want a pending appeal withdrawn.
Residents of some states and countries have additional rights, including the right to know what categories of personal information we collect and disclose, the right to opt out of any sale or sharing of personal information, which we do not do, and the right not to receive discriminatory treatment for exercising a right. To exercise any right, contact us using Section 13. We will verify your identity before acting and will respond within the time the applicable law allows.
11. Children's Privacy
The Services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, contact us and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy as our services, our vendors, or the law change. The current version is always posted on our website. Where a change is material we will take reasonable steps to notify account holders, and continued use of the Services after a change takes effect means you accept the updated policy.
13. Contact Us
Questions, requests, or complaints about privacy can be directed to us at:
Value Appeal Solutions Inc.
Doing business as Value Appeal Pro
711 6th Ave N, Seattle, WA 98109, United States
Telephone: (888) 338-4894
Email: support@valueappealpro.com
Website: valueappealpro.com
